1.Q: What is your Payment Method?
A: Sample order: 100%before the shipment.
Bulk orders:30% T/T as deposit, 70% balance before the shipment.
we can accept T/T and Western Union, MoneyGram and Money order, you can choose yourself. If you want other payment terms,please kindly let us know.
2.Q: What is your Trade term?
A: EXW, FOB and Other.
3.Q: What is the Loading Port?
A: Hong Kong, Shenzhen.
4.Q: How will you deliver my goods to me? How long do I need to wait for my goods arriving?
A: You can select shipping options possibly, such as DHL, UPS, FedEx, TNT,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, direct line, Air Mail according to clients' request.
3-7 days for international express, 5-7 days for air cargo, 20-40 days by sea cargo.
5.Q: How about your product quality?
A: We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and Final Quality Control for every piece. We follow at least 18 QC test procedure,and do 100% FQC to ensure your satisfaction.
6.Q: Do you have certificates for your products?
A: Yes, we have CE and ROSH, if needed, please contact us!!!
7.Q: What is your MOQ ?
A: Different items will be different MOQ request. We have indicated the MOQ for each item in the price list.
8.Q: What is your Product Warranty ?
A: We guarantee the products customers receive are qualified. If there are any broken parts, please send us some detailed photos by email, and then we will send you the replacement parts according to actual conditions.
9.Q: How to place an order?
A: You may select the products from our website/catalogue,to email us the item numbers and quantities of the products you would like to order,we will feedback with detail quotation and proforma invoice
10.Q: How to get a sample?
A: Welcome to place a sample order to check our superior quality and service!
You may inform us the item number and quantity of the sample you would like to have,we will feedback with sample invoice.
If you need to order sample for checking-up,we would like to ask you to pay for the samples and courier freight.We send the samples to you only after receipt of your payment.if you have an courier account,you can send your courier to collect samples from our company or send us thesamples
charge together with the courier cost.
2-3 days for sample orders.
11.Q: How much the Courier freight will be for the samples?
A: Courier freight depends on the quantity,weight and carton size and your area.
12.Q: Can we have our logo or company name to be printed on your products or the package?
A: Yes,you can.Logo or imprints can be printed on our products by silk screen printing.The minimum quantitiy for silk screen printing is 1000pcs per logo.You can send us the artwork by email in JPEG or TIFF format.If you want your logo and company name to be printed on the package for
the products(custom design package).Such as gift box and paper card,the MOQ is 1000pcs per model.You can send us the artwork by email in JPG/TIF/AI/EPS/TIFF or coreIDraw formats
13.Q: How to OEM project ?
A: You can provide us your detail infromation. Such as the product outlook , function, colors.... we will quote you roungly cost and prototype sample change.If it is workable, then our engineer will start drawing the 3D picture and making function board . The prototype will start making
when you approval the 3D rawing and demo board fucntion.Afterthat we will send the prototype to customer to do approval. The plastic mold will starting making if customer confrim us the prototype . It will take 30-35 days .
Nextstep we will make pre-production sample to send to customer to do approval again. If everything is going well then we will tell customer how long mass production the item.
Normally, the production lead time is around 30 –45 days which is depend on the order QTY and what kind of product doing .